Customer Service Representative

Position: Customer Service RepresentativeLocation: Jacksonville DowntownSummaryThis is a position for someone with a passion for both GORUCK and people. As a GORUCK Customer Service Representative, you will be instrumental in embodying the GORUCK brand by servicing our community of loyal and awesome customers. Your main goal is to do right by our people and to consistently create a positive and unforgettable experience as the face of GORUCK.What You’ll DoDeliver a positive customer experience through email, social media, and phoneThink creatively about ways in which we can optimize each customer’s experience and brainstorm with the teamMaster our internal management systems in order to efficiently and effectively process customer questions and needsCommunicate and work cross-functionally with all departments to help customers and to improve their experienceDelivering our promise to our customers by supporting our fulfillment operations at the warehouse full time in downtown Jacksonville. When needed, this includes receiving shipments, pick and packing orders, logging inventory, and processing returnsConstantly improve our current business processes for efficiency and better outcomesBe cognizant and aware of customer trends to include what’s working and what’s notAssist with additional tasks and duties as neededQualificationsRequires work on site full time at the warehouse located in downtown Jacksonville. May require some travel between GORUCK HQ (Jacksonville Beach) A “no task is too small” attitude who prioritizes quality over quantityEnergetic, authentic, patient, and highly adaptableAbility to adhere to a shift schedule on a regular and consistent basisHighly organized with an intense attention to detailExcellent written communication skills with a savvy ability to say “no” with a smileStrong command of the English language and grammarMoral compass with a high level of integrity and good judgment – you’re able to uphold policy while finding a feasible solution for the customerTenacious and highly resourceful – no problem is unsolvableA good listener who is attentive to customer needs and proactively takes care of future questionsWHY GORUCKGORUCK-sponsored medical/dental/vision/life and disability insurance plans401(k) Retirement savings planUnlimited vacation policy, work hard and take time when you need itSix company holidaysUnlimited, free entry to GORUCK eventsAlways Look Cool with deep discounts on GORUCK gearChallenge Excellence and Do Right by People with awesome teammates in a fun office environmentOtherPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job Duties, responsibilities and activities may evolve over timeReasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsGORUCK provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be toleratedPowered by JazzHRtZN1g8Tlc5

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