Job Title: Call Center RepresentativeLocation: Austin, TXJob Type: Full-timeJob SummaryAre you a motivated individual with excellent communication skills and a passion for providing outstanding customer service? We are seeking a Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a positive customer experience with every interaction.Key ResponsibilitiesAnswer incoming calls and respond to customer inquiries in a timely and professional manner.Resolve customer issues and complaints with empathy and effective problem-solving techniques.Provide detailed information about products and services, including features and benefits.Maintain accurate records of customer interactions and transactions in our CRM system.Escalate complex issues to supervisors or specialized departments as needed.Follow up with customers to ensure their issues are resolved to their satisfaction.Qualifications & SkillsHigh school diploma or equivalent; further education or certifications in customer service is a plus.Proven experience in a call center or customer service role preferred.Exceptional verbal and written communication skills with a strong command of the English language.Ability to remain calm and composed during stressful situations and handle difficult customers professionally.Familiarity with CRM systems and practices is an advantage.Strong problem-solving skills and attention to detail.
Call Center Representative
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