Documentation Specialist

Hello,Position: Documentation Specialist (HR)Location: Hybrid – Pensacola FL Employment: Contract to HireResponsibilities• Ensure project deliverables are met in accordance with customers’ expectations, timelines & budget constraints • Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.) • Collaborate with project team members to ensure alignment with departmental efforts • Conduct research and preparation of reference material • Ensure effective management of projects from inception through implementation • Identify, communicate and resolve technical, tactical and operational project issues and risks • Interview business owners to determine task objectives, requirements and needs including complex intranet resources • Maintain documentation library to ensure currency of processes • Provide training to end user in the use of electronic manuals and reference material • Review content requirements for initiatives and recommends to business owners processes to be completed in order to achieve their objectives and avoid gaps • Review proposed policy and procedure changes for technical adequacy, completeness, compliance to regulations • Administer and Develop eNet content using Adobe Experience Manager (AEM) • Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results • Ensure clear, concise and effective communication of material • Interact with various sub-teams to determine user requirements and specifications • Lead, guide and mentor less experienced staff • Recommend strategy for communications • Review intranet content to ensure consistency, accuracy, timeliness, relevance to corporate initiatives and adherence to branding guidelines • Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization • Write online reference material, instructions and communications • Perform other duties as assigned Qualifications • Ability to compile, organize and present information clearly and concisely • Experience in leading projects and/or initiatives of small to medium scope • Experience in leading, guiding and mentoring others • Experience in work which displays increasing levels of responsibility and/or authority • Experience in working with all levels of staff, management, stakeholders, vendors • Significant experience in composing correspondence that adheres to grammar and Navy Federal writing style and standards • Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals • Significant experience in researching, compiling, and documenting data, business processes, and workflow • Significant experience in working and participating in cross-functional, multi-dimensional teams and projects • Advanced knowledge of PC and web/internet-based technologies e.g. HTML, trends/issues, management, editing/authoring tools and development • Working knowledge of change management principles and practices • Advanced knowledge of Microsoft Word, PowerPoint, and Teams, with working knowledge of SharePoint for effective documentation and collaboration within the M365 ecosystem • Working knowledge of/proficiency with Adobe Experience Manager (AEM) to manage online content • Advanced organizational, planning and time management skills • Advanced skill capturing and translating processes and requirements into easily understood terms • Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations • Advanced verbal and written communication skills • Effective database and presentation software skills • Effective skill exercising initiative and using good judgment to make sound decisions • Effective skill identifying and analyzing business requirements and recommending solutions • Desired – Associate’s Degree in Communication Studies or the equivalent combination of training, education, and experience

ApplyApply for job