Company DescriptionAbout UsAt Blue Print Out, we pride ourselves on delivering exceptional printing solutions with precision, quality, and speed. Located in Sandy Springs, GA, our company is committed to outstanding customer service and continuous innovation in print services. Our team works together in a fast-paced, supportive environment where each member plays a vital role in the customer experience.Job DescriptionJob DescriptionBlue Print Out is seeking a highly motivated and experienced Customer Support Manager to lead our support team and ensure exceptional service delivery to our clients. The ideal candidate will have a proven track record in customer service, leadership skills, and the ability to develop strategies that improve customer satisfaction and team performance.ResponsibilitiesLead and manage the daily operations of the customer support teamMonitor team performance and implement improvements to enhance productivityHandle escalated customer inquiries and ensure timely resolutionDevelop customer service procedures, policies, and standardsProvide coaching and training to support staff to ensure quality and consistencyAnalyze support metrics and generate reports for management reviewCollaborate with other departments to ensure a seamless customer experienceQualificationsQualificationsBachelor’s degree or equivalent experience in Business, Communications, or related field3+ years of experience in customer service management or supervisory roleStrong leadership, communication, and problem-solving skillsAbility to work in a fast-paced environment and manage multiple prioritiesProficiency with customer support software and Microsoft Office SuiteAdditional InformationBenefitsCompetitive salary: $70,000 – $75,000 annuallyOpportunities for career advancement and professional developmentSupportive and collaborative work environmentComprehensive training and onboarding programPaid time off and company holidays
Customer Support Manager
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