We have an amazing opportunity for Community/Quality Manager. Looking for Native Kannada speaker.
Reports to: Regional Community Manager
Responsible for: their Target Language Projects and Communities, from a quality perspective as follows:
Soft skills:
Language Leading experience
Availability during the time zone’s business day
Basic Software affinity (and open to new tools)
Role and responsibilities
• Query management
• Quality issues follow up based on errors sample (via QA form, e-mail, calls)
• Provide training to the Language Team in case of new/sensitive projects preparation calls
• Provide training to the Language team for improvement purposes (also individual calls)
• Monitor the linguist’s performance from the WordsOnline Dashboard based on spot checks and KPIs – LIVE checks to prevent quality issues
• Advise on linguist’s performance and make decisions based on their overall performance and their ability, e.g. warning, blocking linguists
• Download the WOL Daily quality report for analysis and reviewing the data as instructed by the Language Quality Process Owner
• Track the most common errors detected during the checks and support the Language Analysts in improving instructions/termbases etc. POC: Enterprise Account Language Manager)
• Support during the creation of tests and certification processes to test and qualify linguists
• Advise on linguists’ performance in terms of reduced revision %
• Respond to all potential and actual quality complaints or concerns promptly (POC: Enterprise Account Language Manager)
• Discuss language quality and support in the preparation of customer-facing language meetings
• Monitor the Community also in terms of personal issues (unavailability, etc.)
• Solve complaints or reported issues (also with the support of the Regional Managers
If you are interested please contact me at [email protected] Will connect for more details & Looking for more fruitful collaborations.
